Terms
50% deposit plus applicable taxes with order. A draw of 20% plus applicable taxes when work is approximately 50% complete. Balance due in full at completion and before any mobile food unit is shipped or picked up. Please allow enough time for the transfer of funds to be completed on, or prior to the actual pick-up or shipping date. . As all mobile food units are custom made specifically for the intended application of the purchaser, deposits are non-refundable. Apollo will at its discretion attempt to find a secondary purchaser with a standard 20% reassignment fee deducted from any deposits or payments made prior to the default. There is no guarantee Apollo will find a secondary purchaser. Standard manufacturing time for a concession trailer is approximately 12-20 weeks from the date of the initial 50% deposit. The initial deposit guarantees a placement in the work queue but may not necessarily create the commencement of the manufacturing process of the mobile food unit at the same time. Apollo Custom Manufacturing will not be held responsible for any damage or theft to customer vehicles.
Warranty Information
Apollo Custom Manufacturing Ltd. carries a NON-TRANSFERABLE LIMITED WARRANTY on its mobile food units for one year from the date of completion. During the warranty period, if any Apollo manufactured part should fail due to defect, it will be repaired or replaced free of charge once written authorization from Apollo has been given. If Apollo is not able to inspect the requested repair, the mobile food unit may be taken to the nearest Apollo approved facility appropriate for the requested repair. A repair technician will then inspect and provide an estimate of the requested repair(s). Upon Apollo receiving the repair estimate and discussing with the repair facility the intended repair procedure, at its discretion Apollo will then authorize the repairs and provide payment for said repairs. No repair work is to begin without written authorization from Apollo. Warranty on all internal or external equipment that is supplied by Apollo but not manufactured by Apollo carries its transferable original manufacturers or suppliers in-house warranty policy. All equipment repairs requested on equipment that is not manufactured specifically by Apollo will need to be initiated with the original equipment manufacturer or supplier in the case of a supplier warranty. Apollo is not responsible for and cannot conduct any repairs to any equipment that is not manufactured by Apollo. All workmanship and equipment manufactured by Apollo is covered directly by Apollo. All work or replacement parts must be authorized by Apollo prior to proceeding. Other types of damage, but not limited to misuse or abuse, are not covered under the warranty of Apollo. Alterations, Misuse, Abuse or Negligence in operation void all Apollo specific warranties. Apollo Custom Manufacturing Ltd. cannot be held responsible for any loss of business which may occur due to any part or equipment failure.
Shipping & Customs
Apollo handles all your shipping needs through our local logistics and brokerage companies and we are able to ship anywhere in the world. We set up all the shipping for you and you pay the logistics company directly for the shipping costs. This will save you money. You will deal directly with the shipping company to track your order. And even though it is rare, you will deal direct with any damages that may occur while in transit. It is the responsibility of you, the customer, to inspect your unit upon arrival and report any damages immediately to the shipping company, the carrier and Apollo. Please record any damages in writing as well as by photo. Apollo will deal with all the customs clearances and brokerage so there is no worry about your order crossing the border. Apollo also covers the costs of the brokerage fees.
Payment Information
We accept most major methods of payment, including Interac, Visa*, Mastercard* & American Express*
* Credit Card amounts exceeding $1000 will be subject to a 2% fee
